Site Information

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Payment, Shipping, Returns

Our goal is to make your purchase experience at AwesomeTools.com quick and easy

If you have questions or suggestions on how we might serve you better or make this a better site, please send email to email@awesometools.com.  And thank you for being an AwesomeTools.com customer.

 payment info  |  shipping  |  returns 

We accept Credit Cards, PayPal and Checks

In keeping with our goal to make your experience at AwesomeTools.com quick and easy we accept the most popular credit cards, PayPal, your personal check; or you can even fax or snail-mail your order if you have any security concerns.

Order on-line using the following credit cards:

  • American Express
  • Visa
  • Mastercard
  • or your PayPal account (email address is sales@awesometools.com)

We can also accept your check. Again, you can complete your order on-line, then select By Postal Mail instead. Or just print the order off the screen. Either way, just mail with your check to

AwesomeTools
123 S. Lincoln St.
Roseville, CA 95678

Please Note: While we normally ship upon receipt of your payment, we do reserve the right to hold shipment until your check has cleared.

We accept phone orders if the other options don't work for you. We have a more difficult time with phone orders because we are not always near the phone, so please use one of the other methods listed above if possible. If not, our number is (916) 782-7292, Mon-Fri 9-5 PST.

Shipping

Shipping and handling charges are billed using UPS current rates.

Orders typically ship within 1-2 business days, utilizing UPS ground delivery service.  If for any reason shipment of your order will be delayed, we will notify you by email - so please make sure the email address you provide us is correct.  UPS does not deliver on weekends or holidays, and does not deliver to P.O. Boxes.

Orders will not ship until credit card approval is obtained.  Incorrect credit card numbers, invalid credit card names, etc. may cause delays in delivery of an order.

California State sales tax of 7.5% will be added to the sales price for California orders shipping to a California address.

Returns

If you are dissatisfied with any product you have purchased through AwesomeTools.com, you may return it for an exchange or refund within 30 days of purchase.  When returning an item, all parts, pieces and printed materials must be in their original and resalable condition.

When returning an item, please send email to sales@awesometools.com to obtain a return authorization number.  List the item(s) you are returning and the reason for the return.  Include the return authorization number with the returned item(s).  Upon receipt of the returned item(s) as outlined above, you will be shipped the exchange item or an electronic refund will be made to the same payment source that was used in the original purchase.

When a refund is made, you will be sent a confirmation of the transaction by e-mail.  You may also contact us by phone at (916) 782-7292, but email is preferred.